Weekend Coordinator - Field Support & Service Desk

Eden Prairie, MN | Onsite | Contract-to-Hire

Position Overview

This hybrid role blends service desk coordination with field support responsibilities. You'll provide first-level customer support to field technicians and manage customer service desk operations to ensure seamless execution of feild requests. This position is essential for weekend coverage and offers the opportunity to transition into a weekday team based on your strengths.

Key Responsibilities

• Coordinate vendor technician scheduling and confirm readiness for service events.
• Act as the first point of contact for field support calls from vendors and contractors.
• Ensure vendors are equipped and informed for successful service delivery.
• Manage service requests, documentation, and post-service follow-up.
• Escalate and resolve issues throughout the service lifecycle.
• Perform administrative tasks, assign resources, and support occasional field work.

Requirements

• Associate's or Bachelor's degree, or equivalent experience.
• 1-2 years in field support or customer service.
• Strong communication, organization, and problem-solving skills.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Ability to work independently and manage multiple priorities.

Additional Info

• Pay Range: $20-25, DOE
• Schedule: Wednesday-Sunday or Saturday-Wednesday, 8:00 AM - 5:00 PM
• Location Type: Onsite (Eden Prairie area)
• Employment Type: Contract-to-Hire

Contract Benefits (via Ultimate Staffing)

• Medical, dental, and vision insurance options
• Accident and critical illness coverage
• Life insurance and short-term disability
• 401(k) eligibility
• Paid sick time

Full-Time Employee Benefits (upon conversion)

• 100% employer-paid medical and dental insurance (employee only)
• 3% 401(k) contribution (automatic enrollment)
• Paid long-term disability and life insurance
• 15 days PTO + 7 holidays + 1 floating holiday
• Discretionary profit sharing

Perks & Culture

• Modern office with coffee bar, fitness center, and game room
• Occasional food trucks and company-sponsored happy hours
• Hands-on training and career growth opportunities
• Business casual dress code
• Stable and growing industry

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.